Website terms

Business and contact

Service provider
Lisa Vaughan, trading as Mrs Downsizer

Based in Cardiff, United Kingdom. A postal correspondence address is provided in written booking documents and is available on request.

Terms at a glance

• Website information helps visitors understand the service but is not a substitute for professional legal, financial, medical or surveying advice.
• An enquiry or introductory call does not create a contract or guarantee availability.
• A booking becomes binding only when the agreed work, price, timing and applicable terms are confirmed in writing.
• Nothing in these terms removes or restricts a consumer’s statutory rights.

1. Who provides this website

Mrs Downsizer is the trading name used by Lisa Vaughan, a sole trader based in Cardiff, United Kingdom. The website provides information about downsizing, decluttering, home organisation and related support across Cardiff and South Wales.

Questions can be sent to hello@mrsdownsizer.co.uk.

2. Acceptable use

You may browse the website and use its contact routes for lawful personal or business enquiries. You must not attempt to damage the website, interfere with its security or availability, introduce malicious code, gain unauthorised access, scrape it excessively, impersonate another person or submit unlawful, abusive or misleading material.

3. Website information

Mrs Downsizer takes reasonable care to keep the website useful and accurate, but general content cannot address every property, item, family situation or safety consideration. Service descriptions, availability and unconfirmed prices may change.

A change to the website does not alter a booking already confirmed in writing unless both parties agree or the law requires it.

4. Enquiries, quotations and bookings

Submitting a form, sending an email, asking for a call or receiving an initial response does not create a contract. Availability is confirmed only after Lisa has understood the request and the parties have agreed the scope, date, price and relevant practical arrangements.

The Pricing page shows current standard session rates and booking payments. The written booking summary or quotation confirms the terms that apply to a particular job, including agreed additional costs. No third-party, travel, material or disposal cost will be added without prior agreement.

5. Service standards and consumer rights

Where the client is a consumer, services will be provided with reasonable care and skill and in line with the information agreed in writing. Any statutory right to repeat performance, a price reduction, cancellation or another remedy remains unaffected.

A 14-day cancellation period may apply when a consumer service contract is made at a distance or away from business premises. The written booking information will explain whether that right applies and what happens if the client asks for work to begin during that period. A statutory cancellation right takes priority over a conflicting term.

6. Booking payments, cancellation and rescheduling

A booking payment secures an agreed date and is credited against the final invoice. It is not described as automatically non-refundable in every circumstance.

If a client cancels or reschedules outside any statutory cancellation right, the written booking terms will explain what may be retained or charged. Any amount will be assessed fairly by reference to reasonable work already carried out, costs incurred and direct loss, taking account of reasonable steps Lisa can take to reduce that loss.

If Mrs Downsizer cancels and cannot offer a suitable alternative, money paid for work not supplied will be refunded.

7. Other providers

If Lisa helps arrange a cleaner, removal firm, storage provider, waste carrier or another specialist, the provider, quotation and responsibility for the work will be made clear before any commitment is made. External providers may contract directly with the client and have their own fair terms.

8. Intellectual property

Unless stated otherwise, the website text, branding, photographs and original materials belong to Mrs Downsizer or are used with permission. You may view, download or print a reasonable copy for personal reference. Commercial reproduction, publication or adaptation requires prior written permission.

9. External links

Links to other websites are provided for useful information or convenience. Mrs Downsizer does not control their content, availability or privacy practices, and a link does not by itself amount to an endorsement.

10. Responsibility for website use

Nothing in these terms excludes or limits responsibility where the law does not allow it, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or a consumer’s statutory rights.

Subject to those protections, Mrs Downsizer is not responsible for loss caused by treating general website information as advice for a particular situation, by an external website, or by an event outside reasonable control. Service-specific responsibility is addressed in the written booking terms.

11. Privacy, changes and law

Personal information is handled as explained in the Privacy Notice, and website technologies are described in the Cookie Notice.

These website terms may be updated when the service, website or law changes. The version and date above show the terms currently published.

These terms are governed by the law of England and Wales. The courts of England and Wales will have jurisdiction, subject to any mandatory right a consumer has to use the law or courts of another part of the United Kingdom.

For a question or concern, email hello@mrsdownsizer.co.uk. Mrs Downsizer will try to resolve concerns promptly and fairly.